Delete your Lodgr account
You can request permanent deletion of your Lodgr account and the personal data associated with it. This page explains how to submit a request and what happens next.
1How to delete your account
Email our support team
Send an email to hello@lodgr.homes with the subject line Account deletion request.
Include your account details
Share your registered Lodgr email address. Your full name and reason for deletion are optional but help us process your request faster.
We confirm and process
Our team verifies your identity, resolves any pending items, and deletes your account. You'll receive a confirmation email when it's done.
Include in your email
- Registered Lodgr email address
- Full name (optional but helpful)
- Reason for deletion (optional)
What we delete
- Account credentials and profile information
- User-generated content tied to the account (e.g. reviews, chat access, listings tied to the user)
- App preferences and associated account data
What we may keep
- Payment and transaction records required for legal, tax, fraud prevention, or regulatory compliance
- Data needed to resolve disputes or enforce our terms
- Retained for up to 90 days after processing, then permanently deleted or anonymized where required by law
Before you request deletion
- Cancel or complete any active bookings or tenancy flows
- Withdraw any wallet balance
- Account deletion is permanent and cannot be undone
Timeline
We process deletion requests within 30 days and send a confirmation email once completed.
Frequently asked questions
Not yet. For now, account deletion is handled by our support team. Email hello@lodgr.homes with the subject line "Account deletion request" and we'll take it from there.
We process deletion requests within 30 days. You'll receive a confirmation email once your account and associated personal data have been deleted.
No. Account deletion is permanent and cannot be undone. If you change your mind, you'll need to create a new account.
Before requesting deletion, withdraw any wallet balance and cancel or complete any active bookings or tenancy flows. We may delay deletion until pending payments or disputes are resolved.
Questions? Contact us at hello@lodgr.homes
Read our Privacy Policy for more on how we handle your data.