Delete your Lodgr account
Use in-app Delete Account where available, or email privacy@lodgr.homes to request permanent deletion of your Lodgr account. Deletion may be delayed while tenancy, escrow, payout/refund, or wallet blockers remain.
1How to delete your account
Use Delete Account in the app
Where available, request deletion from in-app Delete Account. Deletion may be refused or delayed while blocking obligations remain.
Or email privacy
Send an email to privacy@lodgr.homes (or support@lodgr.homes) with the subject line Account deletion request.
We confirm and process
We verify your identity, resolve any pending blockers, close the account, and remove or anonymise profile data that is no longer required. You'll receive confirmation when it's done.
Include in your email
- Registered Lodgr email address
- Full name (optional but helpful)
- Reason for deletion (optional)
What we delete
- Account credentials and profile information that is no longer required
- User-generated content tied to the account (e.g. reviews, chat access, listings tied to the user)
- App preferences and associated account data
What we may keep
- Transaction, KYC, and security records where the law or fraud prevention requires it
- Payment and payout records kept for the period required under Nigerian law and compliance obligations
- Data needed to resolve disputes or enforce our terms
Before you request deletion
- Clear any active tenancy or complete related booking flows
- Resolve open escrow, pending payouts, or refunds
- Withdraw or clear any wallet balance
- Account deletion is permanent and cannot be undone
Timeline
We process eligible deletion requests as promptly as we can, and send a confirmation email once your account is closed. Requests may wait until active tenancy, open escrow, pending payout/refund, or wallet balance is cleared.
Frequently asked questions
Yes — use in-app Delete Account where available. You can also email privacy@lodgr.homes (or support@lodgr.homes) with the subject line "Account deletion request".
Account deletion may be refused or delayed while you have an active tenancy, open escrow, pending payout/refund, or wallet balance that must be cleared.
We process eligible requests as promptly as we can and email you when the account is closed. Timing depends on whether any blockers need to be resolved first.
No. Account deletion is permanent and cannot be undone. If you change your mind, you'll need to create a new account.
We close the account and remove or anonymise profile data that is no longer required. We may retain transaction, KYC, and security records where the law or fraud prevention requires it.
Questions? Contact privacy@lodgr.homes or support@lodgr.homes
Read our Privacy Policy for more on how we handle your data.